Get in Touch With Us

Whether you have a question about one of our reviews, spotted something that needs correcting, or want to share feedback about the way we cover US online casinos and free spins offers, this page explains the best ways to reach us and what to expect when you do.

How to Reach the Casino Team

Email is the most direct route to our editorial team. Every message is read by a real person, and we aim to reply within two working days. To help us get your query to the right desk quickly, a short description of what your message is about at the start goes a long way.

Please write to us at [email protected]

During high-volume periods our response may take a little longer than two days. We will always follow up — automated holding replies are not a substitute for a genuine answer here.

What You Can Ask Us About

We welcome all kinds of messages. The most common reasons readers get in touch include:

• Questions about our content — If something in our casino or free spins reviews is unclear, or you want to know more about how we assess a particular offer, just ask.
• Accuracy and corrections — Spotted a figure, offer term or piece of regulatory detail that looks out of date? We take accuracy seriously and investigate every flag our readers send.
• Suggestions for coverage — Have a casino, bonus type or topic you would like us to look at? Reader input genuinely shapes what we research and publish next.
• Partnership and editorial enquiries — If you represent a brand or organisation and want to explore working with us, please introduce yourself and outline what you have in mind. Our editorial rankings are independent and are not for sale.
• Responsible gambling concerns — If you or someone close to you is experiencing difficulty with gambling, please mention this in your message and we will point you toward appropriate support resources. You can also visit the National Council on Problem Gambling at ncpgambling.org or call the NCPG helpline on 1-800-522-4700 at any time.

Our Editorial Independence

Casino operates as an independent comparison and review site covering online casinos available to US residents. Our reviews — including write-ups of free spins offers, welcome bonuses and game libraries — are based on editorial research, not on payments from the brands we cover. We may earn commission when a reader follows a link and signs up, but that commercial relationship does not determine how we rank or assess any casino.

If you believe a review or ranking does not reflect the facts as you understand them, we want to hear from you. Corrections are taken seriously and acted on promptly.

A Note on Responsible Gambling

All content on this site is intended for adults who are legally permitted to gamble in their state. The minimum age for most forms of online gambling in the US is 21. Players must also be physically located within a state where online casino gambling is licensed and regulated at the time they play — residency alone is not sufficient.

If you have a concern about gambling harm — your own or someone else's — please do not wait to seek help. The following organisations provide free, confidential support:

• National Council on Problem Gambling (NCPG): 1-800-522-4700 (24/7 helpline)
• Gamblers Anonymous: ga.org
• National Problem Gambling Helpline Chat: ncpgambling.org/chat

Most licensed online casinos in the US also offer self-exclusion tools, deposit limits and cooling-off periods directly within your account settings. We encourage every player to set these before they start, not after a problem develops.

What Happens After You Email

Your message is reviewed by a member of our editorial team — not a bot, not an automated workflow. We read what you have written, consider it properly, and respond with a substantive answer. Our target is two working days for most enquiries.

For complex correction requests or partnership discussions, we may need a little longer, but we will acknowledge receipt and keep you informed. We do not ignore messages, and we do not close queries without a resolution.

Keeping Our Content Honest

Our goal is to give US players clear, accurate and genuinely useful information about online casinos — particularly around free spins offers, bonus terms, payment methods and licensing. The US online gambling landscape varies significantly by state, and we work to reflect those differences honestly rather than applying a one-size approach.

If something we have published has affected your experience — in any direction — we want to know about it. Reader feedback is one of the most effective ways we keep our content current and trustworthy.

Thank you for visiting. We look forward to hearing from you.